Shipping Costs & Times
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. However, this service is not available for all orders. You will have the possibility to choose the shipping method of your package directly on the purchase page.
The cost for a shipment up to 3kg is 6 € for Italy. For orders over € 100, shipping is free.
Orders placed are normally delivered on the working day following that of the order. For Venice and the islands, shipments can take over 3 working days.
Orders that are shipped with Tracking number tend to arrive faster. As soon as the package is delivered to the courier you will receive a Tracking number which will provide you with details on the delivery situation.
1. The main objective is to ensure that the order arrives at its destination as soon as possible. However, it is the customers and / or recipients who take responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
2. It is not possible to take any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and / or additional costs for the delivery of the goods or for the replacement of the same.
3. In the event that you receive an incorrect or damaged item, we invite you to contact us by phone or email within three days of receiving the order, preferably with a photograph of the package and its contents.
Please do not return products without contacting us first and receiving an RMA number.
Refunds are possible, by the shipper, if with insured shipping. The costs for the departure shipment and the import duty are not refundable. The same goes for the costs incurred for the return and insurance of the item, unless otherwise agreed.
As already reported in "Terms & Conditions" responsibility is borne by the customer / recipient once the order is shipped.